Nº 01 · NSW UTI Pharmacy Pilot

UTI treatment,
without the GP wait.

Under the NSW Urinary Tract Infection Pharmacy Pilot, our trained pharmacists can assess and treat uncomplicated UTIs for eligible women — privately, same-day, without a prescription.

Call · (02) 6023 3666

Walk in whenever we’re open — private consult room, no appointment needed.

Eligibility
Women aged 18–65
Duration
15–30 minutes
Referral
Not required

Nº 02 · What we can do

The pilot scope, in four lines.

01Symptoms and history
We take a careful history and go through your symptoms against the program criteria — confidentially, in a private consulting room.
02Uncomplicated UTI, assessed
If the pattern fits an uncomplicated urinary tract infection, our pharmacist confirms it. If it doesn’t, we send you to a GP with a letter.
03Antibiotics, supplied
When appropriate, we supply the antibiotic on the same visit, with clear instructions on how to take it and what to expect.
04Prevention and follow-up
Simple advice on fluids, timing, and prevention — plus what to do if things don’t settle. Your GP is looped in on request.

Nº 03 · Who qualifies

All four, in unison.

The NSW program is deliberately narrow. If one of these doesn’t apply, we’ll send you to a GP and explain why.

  1. 01

    Female, 18–65

    The pilot program is approved for women aged eighteen to sixty-five. Outside this range, see your GP.

  2. 02

    Uncomplicated symptoms

    No fever, no flank or back pain, no systemic symptoms. Just the classic urinary set — urgency, frequency, burning.

  3. 03

    Not a recurrent pattern

    First episode, or infrequent. Two in six months or three in twelve is considered recurrent and needs a GP workup.

  4. 04

    Not pregnant or breastfeeding

    Pregnancy and breastfeeding change which antibiotics are safe. Your GP is the right first stop.

Nº 04 · In the consulting room

What to expect.

01

Private consultation

You’ll be shown into our consulting room — closed door, no counter-side conversation. We go through your symptoms and medical history at your pace.

02

Careful assessment

We check your history and symptoms against the clinical criteria for the NSW pilot, and flag anything that falls outside pharmacy scope.

03

Treatment plan

If you qualify, we supply the indicated antibiotic on the spot, with written instructions on dose, timing, and expected relief.

04

Safety net

We agree what you’ll do if symptoms don’t ease within forty-eight hours — almost always, that’s a same-day GP visit.

Nº 05 · When a GP is the right stop

Out of pharmacy scope.

We don’t treat these — your GP does. If you’re not sure where you sit, come in and we’ll help you work it out.

  • Fever, flank pain, or systemic symptoms suggesting a kidney infection
  • Recurrent UTIs (two in six months or three in twelve)
  • You’re pregnant or breastfeeding
  • You’re male — UTIs in men always need a GP assessment
  • Allergies or contraindications with the recommended antibiotics
  • Outside the 18–65 age range

Nº 06 · Notice on cost

A service fee covers the consultation and assessment. Antibiotics are charged separately — most are PBS-eligible.

Faster than an out-of-hours GP visit, and almost always cheaper when you factor in the appointment fee. We’ll walk through cost with you before anything is dispensed — no surprises.

Nº 07 · Start treatment

Come in today.

The sooner an uncomplicated UTI is treated, the less it can turn into. If you’re in Albury, you can be seen today.

Find us
470 Wodonga Place
Open
Mon–Fri: 8:30am – 6:00pm
Call nowSend a message

Nº 08 · Common questions

Asked often.

  • No. Under the NSW UTI Pharmacy Pilot you can see our pharmacist directly — no referral, no GP booking required. It’s the point of the program: faster access to treatment when appropriate.
  • 15–30 minutes, depending on your history. Walk-ins are welcome, but if you call ahead we’ll set time aside for you.
  • We’ll tell you plainly, explain why, and (with your permission) send a short note to your GP so they know what’s been discussed. Your safety takes precedence over convenience.
  • Most of the first-line antibiotics used under this program are PBS-eligible. We’ll walk you through the cost before you commit to treatment.
  • Come back and speak to us, or see your GP the same day. We’ll have agreed on this plan at the end of your consultation — you won’t be left wondering.