Terms of service.

Welcome to Albury Compounding Pharmacy and The Mortar & Pestle. By accessing or using our website, services, or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms apply to all visitors, users, and customers of our website and services, including our community pharmacy services and compounding pharmacy services.

Albury Compounding Pharmacy provides community pharmacy services, including prescription dispensing, over-the-counter medications, health consultations, and general healthcare services.

The Mortar & Pestle is our specialised compounding pharmacy service, creating customized medications tailored to individual patient needs as prescribed by qualified healthcare practitioners.

3.1 Account Creation

To use certain features of our services, you may need to create an account. You can register using:

• Email and password authentication
• Google Sign-In (OAuth)

You agree to provide accurate, current, and complete information during registration and to update your information as necessary.

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

4.1 Valid Prescriptions Required

All prescription medications and compounded formulations require a valid prescription from a qualified and registered healthcare practitioner. We comply with all applicable Australian pharmacy laws and regulations.

4.2 Prescription Verification

We reserve the right to verify prescriptions with the prescribing practitioner and may refuse to dispense if we have concerns about safety, legality, or appropriateness.

4.3 Medical Advice Disclaimer

Information provided on our website is for educational purposes only and does not constitute medical advice. Always consult with qualified healthcare professionals for medical guidance and treatment decisions.

5.1 Order Process

When you place an order through our website or services, you are making an offer to purchase products. We reserve the right to accept or reject any order at our discretion.

5.2 Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice. We strive to ensure pricing accuracy but reserve the right to correct errors.

5.3 Payment

Payment is required at the time of purchase or order placement. We accept various payment methods as displayed at checkout. All transactions are processed securely.

5.4 Automatic Reorders

If you opt into automatic reorder services for regular medications, you authorize us to charge your payment method according to the agreed schedule. You may cancel automatic reorders at any time.

6.1 Delivery Services

We offer delivery services for eligible products within our service area. Delivery times are estimates and may vary. Some medications may require signature upon delivery.

6.2 Collection

Products may be collected from our pharmacy during business hours. Valid identification may be required for prescription medications.

7.1 Eligible Returns

As our products are custom-made to order, returns and refunds are only permitted in the following circumstances:

• The product has a defect or quality issue
• The product was lost in transit
• The product was damaged in transit

If you believe your order qualifies for a return or refund, please contact us as soon as possible with your order details and a description of the issue.

7.2 Non-Refundable Circumstances

Due to the custom-made nature of our products, we are unable to offer refunds in the following circumstances:

• Change of mind — as products are made to order specifically for each customer, we cannot accept returns for change of mind
• Failure to disclose health or medical contraindications — if a buyer does not make us aware of any relevant health or medical contraindications prior to purchase that are later disclosed, we are unable to offer a refund
• Therapeutic benefit not achieved — we cannot guarantee any specific therapeutic effect, and a refund cannot be provided on the basis that the proposed benefit of the product was not achieved

All content on our website, including text, graphics, logos, images, and software, is the property of Albury Compounding Pharmacy or our licensors and is protected by Australian and international copyright laws.

You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding without authorization
• Scrape or extract data from our website using automated tools

You agree not to:

• Provide false or misleading information
• Impersonate any person or entity
• Use our services for illegal purposes
• Attempt to gain unauthorized access to our systems
• Submit fraudulent prescriptions or orders
• Harass, abuse, or harm our staff or other users
• Violate any applicable laws or regulations

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with the Australian Privacy Principles (APPs) and relevant healthcare privacy regulations.

Our website may integrate with third-party services (such as Google Sign-In, payment processors, and delivery services). Your use of these services is subject to their respective terms and conditions. We are not responsible for the practices of third-party service providers.

To the maximum extent permitted by Australian law, Albury Compounding Pharmacy and The Mortar & Pestle shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Adverse reactions to medications (consult your healthcare provider)
• Delays or interruptions in service
• Actions or omissions of third-party service providers

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

You agree to indemnify and hold harmless Albury Compounding Pharmacy, The Mortar & Pestle, and our directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms
• Your misuse of our services
• Your violation of any laws or third-party rights
• Fraudulent or illegal activities

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of New South Wales.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

If you have questions about these Terms of Service, please contact us:

Albury Compounding Pharmacy
Suite 1.5, 470 Wodonga Place, Albury NSW 2640

Phone: (02) 6023 3666
Email: gardens@awardpharmacies.com